Kasada AIHosting

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Terms of service

Last updated Nov 4, 2026Draft — pending legal review

These terms are an agreement between you (or the organization you represent) and Kasada AI LLC, a Delaware limited liability company ("Kasada", "we", "us") for the use of Kasada Hosting, including the website at hosting.kasadaai.com, the console, the API, the command-line tool and the cloud and dedicated servers we provide (the "Service"). By creating an account or using the Service you accept these terms.

1. Your account

  • The Service is offered only to customers in the United States. You must be at least 18, located in the United States and able to enter a binding contract. If you sign up for a business, you confirm you are authorized to bind it.
  • You must give accurate details, and verify your email address and a US phone number. We may ask for further verification, including of your payment method, before or after you create servers.
  • You are responsible for everything done through your account, its members and its API tokens. Keep passwords and tokens secret and turn on two-factor authentication.
  • New accounts have limits (for example, 2 servers and plans up to K2 for the first 30 days). We may change limits to protect the platform.

2. Prepaid wallet and billing

  • The Service is prepaid. You add funds ("top-ups") to your organization's wallet, held in US dollars. The minimum first top-up is $10.
  • Top-ups are paid by credit or debit card in US dollars. If you turn on auto-recharge, you authorize us to charge your saved card for the amount you choose whenever your balance falls below the level you set, until you turn it off.
  • Resources are charged hourly at the prices shown on our pricing page when the resource is created. A server's charges in a calendar month never exceed its listed monthly price. Stopped servers continue to be charged.
  • Wallet funds are credit for the Service only. They are not a deposit or a bank account, earn no interest and cannot be transferred to another account.
  • We may change prices with at least 30 days' notice by email. Changes apply from the start of the next calendar month.
  • All prices are in US dollars and exclude taxes. Where we are required to collect sales or use tax in your state, it is calculated and added at checkout when you top up, and shown on your receipt.

3. Low balance, suspension for non-payment and deletion

  1. When your balance covers less than about three days of spend we will warn you by email and in the console.
  2. If your balance goes below zero, your resources keep running for a 72-hour grace period. We send daily reminders.
  3. After the grace period, servers are powered off. Data is kept.
  4. After 14 days powered off, your servers, snapshots and backups are permanently deleted. We send a final notice 48 hours before deletion.

A negative balance is a debt you owe us, and is recovered from your next top-up.

4. Refunds

  • Charges for usage that has already happened are not refundable, except where these terms or the law say otherwise.
  • You may ask us to refund unused wallet balance by emailing billing@hosting.kasadaai.com. We may approve refunds at our discretion, to the original payment method, less any non-recoverable payment processing fees. Promotional credits are never refunded.
  • If we close your account for a breach of these terms or the Acceptable use policy, we may keep unused balance to cover costs and damages caused by the breach, as far as the law allows.

5. Dedicated servers

Managed dedicated servers are sold on annual prepaid contracts in the region you choose (US East, EU Central or US West). The yearly price is paid from your wallet when you accept a quote. Contracts run for twelve months and are not refundable after the server is handed over, except where we fail to provide it.

6. Acceptable use

You must follow our Acceptable use policy. Outbound email on port 25 is blocked by default. We may network-suspend or power off a server immediately when we believe it is causing harm, and investigate afterwards.

7. Your content and data

  • You keep all rights to the software and data you put on the Service ("Customer Data"). You give us only the rights needed to run the Service.
  • We do not access the contents of your servers except when you ask us to, to keep the Service secure, or when required by law.
  • Your servers and Customer Data are stored in the region you choose for each server (US East, EU Central or US West). We do not move them to another region without your instruction.
  • You are responsible for your own backups. Our backup add-on helps, but it is not a guarantee against data loss.
  • Our handling of personal data is described in the Privacy policy and, for Customer Data, the Data processing addendum.

8. Availability and support

We aim to keep the Service available at all times but do not promise it will be uninterrupted. Planned maintenance is announced in advance where possible on our status page. Support is provided through tickets in the console and by email at support@hosting.kasadaai.com, staffed Mon–Fri 9am–6pm ET (excluding US federal holidays). Urgent security and abuse issues are monitored around the clock.

9. Ending the agreement

You can stop using the Service at any time by deleting your resources and asking us to close your account. We may suspend or close accounts that breach these terms, that we cannot verify, or that put the Service or other customers at risk. Where reasonable we will give notice first.

10. Warranties and liability

The Service is provided "as is". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Our total liability arising from the Service in any 12-month period is limited to the amounts you paid us in that period. We are not liable for indirect or consequential losses, lost profits or lost data. Nothing in these terms limits liability that cannot be limited by law.

11. Indemnity

You will defend and compensate us against third-party claims arising from your Customer Data or your breach of these terms or the Acceptable use policy.

12. Changes and general terms

We may update these terms. We will email you about material changes at least 30 days before they apply. These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute arising from these terms or the Service will be brought exclusively in the state or federal courts located in Delaware, and both parties consent to their jurisdiction, except that either party may seek urgent injunctive relief in any competent court. Nothing in these terms removes rights you have under the consumer protection laws of your state that cannot be waived. If any part of these terms is unenforceable the rest still applies. You may not assign these terms without our consent; we may assign them to an affiliate or successor.

Contact

Kasada AI LLC · Support: support@hosting.kasadaai.com · Billing: billing@hosting.kasadaai.com · Legal notices, including copyright (DMCA) notices: legal@hosting.kasadaai.com